A real person.
A clear way to reach us.
For account help, membership questions, accessibility, privacy requests or complaints, contact LoseWell directly.
Shelly Brackner trading as LoseWell
Unit 7 Derby Road, Stapleford, Nottingham NG9 7ED, United Kingdom.
Email: [email protected].
Membership prices for new members are on the pricing page. Existing early-access members keep free access. Creating an account does not collect payment.
Member support
Use Ask a coach when signed in, or email us if you cannot access your account. We reply within 24 hours. Include the page and what went wrong. Never send your password, sign-in link or card details. Avoid sending health details or progress photos by ordinary email.
Complaints
Address your complaint to LoseWell using the email or postal address above. Explain what happened and the outcome you are asking for. We will acknowledge it, investigate and explain the outcome or what further information is needed. We reply within 24 hours. Coaching and this inbox are not continuously monitored, so an immediate response is not promised.
Privacy and accessibility
You can use the same contact details to request your information, corrections, deletion or help accessing the service. See our privacy notice and accessibility statement.
Medical or urgent concerns
LoseWell provides lifestyle coaching, not diagnosis, prescribing or emergency care. Contact your prescriber or healthcare team for treatment questions. In the UK, call 999 for a life-threatening emergency or NHS 111 for urgent medical advice. Do not wait for a coaching reply.